Customer Due Diligence FAQs

Your frequently asked CDD questions answered here

What is CDD? Why should I do it? And can someone just do it for me?

Customer Due Diligence (CDD) is the process of gathering personal information from your customer to assess their identity and level of potential risk for money laundering and financing of terrorism (ML/FT).

Working out who to identify and what information to collect can be quite confusing. So, we've put together this CDD FAQ page to help you find the answers you need.

Check them out below, and don't forget to download your copy of our quick guide on where businesses are commonly going wrong in their AML/CFT management.

Cartoon of AML Compliance Officers doing Customer Due Diligence on their client

Frequently asked CDD questions

Discover the answers to the most commonly-asked questions about customer due diligence, and get our top tips on how to manage it better.

Please note: this material is provided as a reference only and does not constitute formal advice. AMLHUB takes no responsibility for decisions made based on this information. For any questions about AML/CFT law and compliance, get in touch with our Consulting Partners, AML Solutions.

9 common AML9-common-amlcft-mistakes mistakes businesses make

The AML Supervisors now have a low tolerance for mistakes in AML programmes, but businesses are consistently making the same ones every year. 

In our quick guide we break down: 

  • What the 9 common AML/CFT mistakes are
  • Why businesses are making them
  • What you should do to avoid them

Get your free copy by filling out the form.



Download Quick Guide

See the most common mistakes businesses are making in their AML/CFT programme management, and how you can avoid making them. 

Complete CDD in minutes with AMLHUB

It’s now easier than ever to manage customer onboarding and CDD with AMLHUB.

AMLHUB is New Zealand’s only anti-money laundering software platform that helps you manage your entire customer onboarding process—fast.

With AMLHUB you can complete CDD in just minutes either in person via the app or remotely.

Easy two-way notifications allow frontline staff and the Compliance team to notify each other when work is ready for review, and when it gets complicated or you run out of time, simply outsource at the click of a button.

Maximise your compliance while driving down the risk, time, and money spent on AML. Get your demo of AMLHUB below!


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